Customer service jobs can be extremely stressful. You can be the hero one moment, miraculously addressing a challenging client issue, and the next moment, you’re dealing with a really hard person who is unhappy about something that you have no power over.
To succeed in the world of customer service, you need a unique set of skills. And, as the adage goes, if you’ve got it, you should put it on your resume!
Continue reading to find out how to write a stunning customer service resume.
Check Out: How To Write A Resume: Step-By-Step Guide
Tips for Creating an Effective Customer Service Resume
Use consistent formatting throughout the document and clear language to describe each job in the bullet points.
You are not required to list all of the responsibilities held by each position. Instead, provide the most key information and group similar activities together. If you’re new to resume writing, be sure to brush up on how to write resume job descriptions.
- Use a resume example, but don’t copy it word for word:
Your resume should be a one-of-a-kind document that highlights your work history and skills. Use the examples, however, to get a feel of the language to use and the most important information to be included.
Read Also: How To Write A Resume: Step-By-Step Guide
What Should Your Customer Service Resume Contain?
- Include the right information:
Your contact information, education, and experience are the most important elements to include in your resume. Another option is to include a skills section in your resume to highlight your customer service abilities.
- If desired, include the following optional sections:
A resume objective or a resume profile are examples of these. Use the objective or profile to describe the role you’re looking for, as well as the skills and experience you’d bring to the job.
- Emphasize your experience:
- Include any previous customer service positions you’ve held in your resume.
- Use the following keywords:
- You may want to include customer service keywords throughout your resume in addition to highlighting strong soft skills.
To ensure that your resume accurately reflects your ability to do this particular job, compare your qualifications to the job description.
How to Make Your Resume Stand Out
- Your Experience Should Be Highlighted:
If you don’t have any prior customer service experience, consider how your previous jobs have prepared you for this position.
Soft skills, customer service skills, and any qualifications listed in the job description should all be highlighted.
- Create a unique resume for each job:
Your resume should highlight the qualities that make you a strong candidate for this position.
Guide on how to write a compelling customer service resume
Here’s a sample customer service resume before we get into the details:
Check out this sample of resume:
Check out this sample of resume:
Customer Service Resume Formats
Instead of having to hunt for your most notable accomplishments, choosing the right resume format allows the recruiter to see them right away.
“Reverse-chronological” is the most common customer service resume format, and it is recommended to customer service applicants.
This resume format requires you to list your working experience in reverse chronological order, starting with your most recent position and working your way backward.
The two resume formats listed below are also acceptable:
This resume format is recommended if you have a natural ability to assist customers but lack hands-on experience.
A functional resume focuses on skills, making it ideal for those with little or no experience or gaps in their work history.
Have you ever worked in the field of customer service? If that’s the case, this is the format to utilize.
The format integrates “Functional” and “Reverse-Chronological” elements.
The following are the main sections of a customer service resume:
- Contact Information
- Work Experience
You can also include the following optional sections to make a lasting impression:
- Certificates & Awards
- Hobbies & Interests
1. Contact Information:
You should take the same care with your contact section as you do with your customers. Failure to do so may result in misspellings and incorrect numbers, rendering the recruiter unable to offer you an interview! Your resume’s contact information section must include the following:
- Name in full
- Professional Title – Make sure it’s relevant to the position you’re applying for, such as “Customer Service Assistant.”
- Phone Numbers – Double-check each one.
- Keep your email address professional, that is; (email@example.com).
- Location (City+Country)
- Social media sites that are relevant are optional.
Laurel Merkel – Customer Service Assistant.
2. Resume Summary / Objective:
Organizations are constantly on the lookout for customer service agents, which only adds to the competition. With this in mind, it’s no surprise that recruiters only give each resume a few seconds of their time.
As a customer service representative Candidate, you know how important it is to make a good first impression.
Resume summaries and objectives are similar in that they are short paragraphs that introduce your skills and experiences.
What is the distinction between a summary and an objective, though?
A resume summary is a two- to four-sentence summary of your most significant work experiences and accomplishments.
Customer service representative with seven years of retail experience answering a variety of customer questions. At XYZ Convenience, career highlights included being named “Employee of the Month” 24 times out of 36 months and receiving 97 percent positive customer survey results. I’m looking for a position at TGM Tech where I can use my customer service skills to achieve and maintain the highest level of customer service.
A resume objective is a two- to a four-sentence summary of your goals and objectives.
A passionate and hardworking student pursuing a BA in Hotel Management from the University of Texas at Austin. Serving customers in a college bar was a relevant experience. I’m excited to start as a new customer service representative at TGM Tech and use my interpersonal skills to provide the best possible service.
3. Work Experience:
You must demonstrate that you possess the necessary qualifications, and the easiest way to do so is through your work experience section. The best way to structure the work experience section for customer service representatives is as follows:
- Name of the position
- Name of the Organization
- Responsibilities and Accomplishments
Customer Service Agent
TGM Convenience Store
07/09/2019 – 09/06/2021
- For 10+ hour shifts, I worked at the customer information desk.
- Welcome to over 1000 customers during the grand opening of the store
- Six months in a row, I was named “Employee of the Month” for engaging with customers in a personal yet professional manner.
The important thing to remember here is to emphasize how valuable you were to your previous employer. Companies will compete for your skills as a result of your actions.
What if you have no prior work experience?
All you need are the fundamental job skills and a desire to learn, which you can demonstrate through relevant work experience or school projects.
If you’ve ever worked as a call attendant, for example, you can discuss any relevant skills and experiences.
You were cordial, dealt with customer concerns, and operated a POS/computer, just like a customer service representative. It’s also critical to make your resume stand out from the competition, and one of the easiest ways to do so is to use action verbs like;
After you’ve shown off your experiences, you should go over your education so far. There’s no trick to this section; simply fill in the blanks with your educational history in the following format:
- Major & Type of Degree
- Name of the University or School
- Years of Study
- GPA, Honors, Courses, and any other information you want to include
High School Diploma
Lynbrook High School – California
Year of Graduation – 2014
Do you have any concerns about your education section? The following responses may be of assistance to you:
- What if I haven’t completed my current course of study?
No problem; simply state your current level of education.
- Is it necessary to include my high school diploma?
It is advised that you only include your highest level of education. If you have a high school diploma, include it.
- Which do I prioritize: my education or my work experience?
Depending on the job you’re applying for, your experience may take precedence in some cases, while in others, it may be the other way around.
The recruiter wants to know if you’re capable of multitasking while on the phone or operating POS systems with ease. You can’t list every skill you have if you want to keep your resume to one page.
It all boils down to reading the job description to figure out what the company is looking for in a new customer service representative. Here are a few best skills for a customer service resume:
Customer service professionals should have the following hard skills:
- Input of data
- Computer Proficiency
- Mathematical Knowledge
- Product Expertise
- POS (Point of Sale) Systems
Customer Service Professionals’ Soft Skills:
- Friendly and approachable
- Customer support
- Longevity (long hours)
- Dispute resolution
- Proper Organization of time
- Building relationship
- Being a team member
- Listening skills
Including the following sections in your resume could determine whether you are interviewed for the customer service representative position;
6. Certificates & Awards
Make room for this section if you have something to be proud of, whether it’s an award or a certification.
Here are a few examples:
TGM Convenience Employee of the Year 2013
Coursera Certificate in Digital Marketing Fundamentals
Whether or not it is required by the job, being able to communicate in multiple languages is an impressive accomplishment– and no one can deny that! Rank the languages according to their level of proficiency:
8. Hobbies & Interests
Your hobbies allow the prospective employer to see past your credentials and learn a little about who you are in real life.
DOs and DON’Ts when writing a Customer Service Resume
- DO place a premium on the following abilities:
Customer service success is dependent on being dependable, efficient, and productive as part of a team; highlight these qualities in your resume, and include examples from your working experience that demonstrate how you’ve used your skills to create a positive contribution.
- DO send your resume in the following format:
The format of your resume is determined by the job and your level of experience. If you’re a first-time job seeker looking for an entry-level position, a functional resume will highlight your abilities. If you’re applying for a management position, use a chronological format to highlight your previous work experience. Use a functional resume to tease out relevant work details and skills if you’re changing careers but have a lot of relevant experience and skills.
- DO make a point of mentioning any certifications or special training:
Displaying any customer service certifications can give you an advantage over the competition and show recruiters that you’re serious about your career path. These credentials can be highlighted in your education section or a distinct “Certifications and Training” section.
- Remember not to submit a generic resume:
When it comes to resumes, one size does not fit all; tailor your resume to each employer you contact. Examine the job descriptions to determine what the hiring manager is looking for. If the job requires knowledge of specific software and it is part of your skillset, make sure to mention it in your resume. If the position requires excellent organizational skills, use examples from your work history to demonstrate your competency in this area.
- Remember to include related technical knowledge:
The first thing that comes to mind when we think of customer service is interacting with other people. However, you must be proficient in software that tracks cases and problems to excel at the job. Include any database, scheduling, or other administrative software skills you have.
- Do not be afraid to include important experiences:
Mention any extracurricular activities or volunteer work that relates to customer service, even if your work history appears to be lacking. Volunteering at a check-in table at a fundraising event, for example, demonstrates that you are well-organized and capable of providing prompt, helpful service.
Problem-solving and critical thinking
Collaboration and teamwork.
Professionalism and a strong work ethic are two qualities that stand out.
Communication skills, both verbal and written.
Experience as a leader.
Knowledge of how to run a business.
Concentrate on your accomplishments.
Examples should be included.
Cliché Words Must Be Removed.
Include customer testimonials.
Customer service representatives assist customers with complaints and queries, provide product and service information, accept orders, and process returns. They are sometimes seen as having a sales role because they assist customers in understanding the product and answering questions about their reservations.
Keep it brief.
Include a summary.
Consider the use of keywords.
Using relevant keywords, engaging bullet points, and measurable metrics to bring your experience to life will make you stand out and land the customer service interview.